How the work gets done. All of it, written down.
The Services page tells you what you're paying for. This page tells you how I actually work: three principles, one working rhythm, a documented playbook behind them customized to every brand, and the software I built to run it. Most PMs carry their method in their head. You shouldn't have to take anyone's memory on faith.
Plan it right.
Pre-construction work is where projects are protected. The questions asked before LOI determine what surprises show up after construction starts. The most valuable work happens early: when the lease is still negotiable, when the design is still on paper, when the bid is still being assembled. By the time concrete is poured, the leverage is gone.
Most project managers don't know what to ask early because they haven't lived in a panel, read a single-line diagram, or pulled wire in a strip mall ceiling. I have. The questions I ask before LOI are informed by years of knowing what goes wrong after.
The cheapest fix on a project is the one identified before the lease is signed.
Run it right.
Construction phase oversight is about discipline. Weekly meetings tracked through the schedule. RFIs tracked through resolution. Submittals routed and approved. Pay applications verified before signature. Change orders analyzed before authorization. Issues documented when they surface, not after they escalate.
Modern oversight is more rigorous than the old model, not less. A trained eye reviewing structured documentation in real time catches more than a scheduled drive-by ever did. The issues get caught. The record gets built. The owner stays informed.
Close it out clean.
Closeout is where bad projects get hidden. A handover that skips warranties, misplaces lien waivers, or accepts a sloppy punch list creates problems that show up six, twelve, eighteen months later. By then the GC is on a different project. The subs are unreachable. The owner is alone.
Done means done. The punch list is verified, not signed off on faith. Warranties are collected, organized, and registered to the right entity. O&M manuals are in hand. Lien waivers are confirmed unconditional. Final draw is recommended only when the file supports it.
Every milestone written down. Zero improvisation.
Those three principles aren't a philosophy poster. They're implemented as a documented playbook covering the full life of a project: from the SBA pre-qualification letter your lender writes before I'm even engaged, to the last unconditional lien waiver at final draw. A tenant-improvement workflow (the bread and butter) runs 100-200+ milestones customized to your brand. The parallel ground-up framework runs deeper, 240+ for when the pipeline includes pads. Every milestone written down: what the task is, who drives it, where the money hides, and what I do about it.
The playbook is calibrated on franchise restaurant buildouts: the toughest small-format archetype there is, where kitchen exhaust, grease, and electrical loads punish loose planning. It adapts to any brand's standards. Gate milestones mark the go/no-go decisions, so nothing slides past a decision point unexamined.
What that buys you is simple: every project runs the same sequence. Nothing depends on what I happen to remember on a Tuesday. And when your second unit starts, it inherits everything the first one learned.
Engagement
Customized
Ground-Up Build
- Pre-LOI construction feasibility quick-vet: kill bad sites before legal fees start
- Kitchen-exhaust path to roof verified against landlord roof-penetration policy
- Electrical service capacity vs. equipment load: upgrade pathway and lead time confirmed
- Bid clarification record attached to GC contract as bid-record exhibit
- Rough-in video walk before cover: directed, recorded, documented
- Warranty registrations verified in the operating entity's name
- Lien waiver chain complete before final draw recommendation
I didn't buy my project management software. I built it.
Off-the-shelf construction software is built for general contractors and hundred-person firms. Nothing matched how an owner's rep actually runs a franchise buildout. So I built the tools myself, from the field knowledge out. They're not products I'm selling you. They're how your project gets the same discipline whether it's my first job of the week or my fifth.
Conduit Project Flow
An AI-assisted construction project management platform I built from direct field and owner's-rep workflows. The feature set, the milestone workflow engine, and the construction logic behind it are all mine, written from owner's-rep procedures, AIA contract requirements, and permit sequencing I'd lived through.
Every Rough-In Advisory engagement runs on it, and every client gets the portal: milestones with their dates, the task ledger, the photo record, open items, and a projected opening day that recalculates as actuals land. Live, 24/7, no chasing.
conduitprojectflow.com →The Conduit Atlas
The playbook's reference layer: an internal knowledge base with 187 of the playbook's milestones documented in full depth: what the task is, who drives it, what the consulting PM's role is, what it costs when it's missed. Tenant improvement and ground-up.
It exists so the method survives outside my head. What most PMs call experience, I call documentation.
On AI, plainly: I use it the way I use a torque screwdriver, a better tool, held by someone who knows what right looks like. The construction judgment in these systems came from the field. The technology just makes sure it gets applied every time, on every unit, without exception.
What it feels like to work together.
A working session, not a sales call.
Discovery calls are direct and at no cost. Bring what you have: a site, a lease, a set of drawings, a brand standard, an LOI, anything you're already working with. We sit with the materials together and walk through them. By the end of the call you'll have a real read on the project: where the risk concentrates, what to focus on first, and how an engagement would actually unfold.
Heavy lifting before anyone touches a wall.
This is the front-loaded work where the leverage lives. Communication is asynchronous and as-needed: findings memos, review reports, negotiation support when it counts. By the time the construction contract is signed, every assumption has been checked and every scope has been verified.
Standing meetings, real-time video, a live portal.
Monday morning progress call with the GC. Everything else runs live: the client portal tracks every milestone, task, photo, and open item, 24/7. You check the job when you want to, not when a report shows up. RFI, submittal, and change order logs maintained current. Issues escalated when they need attention, not when they reach crisis. Most weeks are quiet. The discipline is the point.
The phase nobody else cares about until it's too late.
Punch list verified item by item. Turnover packet assembled: warranties, O&M manuals, as-builts, lien waivers verified unconditional. Final draw recommended only when the file is complete.
Remote-first, by design.
At rough-in and final inspection, I'm on a live video walk with the GC's superintendent on camera. I direct what gets captured: the panel interior, the conduit runs, the blocking, the things that disappear behind drywall in forty-eight hours. Issues get caught before they get covered. That's not a compromise on presence. On most projects it's more scrutiny than a monthly drive-by ever delivered.
The value I provide is trade-grounded judgment, built over years in the field with the people doing the work. I know what to look for, what to push back on, and what to stop from being concealed under finishes. That eye doesn't require a plane ticket to operate, which is why the model scales from a single buildout to a multi-state rollout without losing anything in transit.
Site visits are arranged when project complexity, owner request, or a specific field condition warrants on-site presence. Quoted separately, authorized in advance, and used where being there in person actually changes the result.
If this is how you want your project run, the next step is a conversation.
Bring a site, a lease, a question. Discovery calls are direct and at no cost.
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